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Owner Terms of Service

Effective date: May 27, 2026

Last updated: May 27, 2026

Version: 1.0

Welcome to CritterTrust

These Owner Terms of Service (“Agreement”) form a legally binding contract between you (“you” or “Owner”) and CritterTrust, LLC, an Ohio limited liability company (“CritterTrust”, “we”, “us”, or “our”). By entering into this Agreement, creating an Owner account, booking a Sitter, and/or otherwise using or accessing the CritterTrust Platform (i.e., our website (crittertrust.com, crittertrust.app), our mobile application, and related services) as a pet owner, you expressly and voluntarily acknowledge you understand this Agreement and agree to be bound by the terms and conditions of this Agreement. If you do not agree to the terms and conditions of this Agreement, do not use and/or access the CritterTrust Platform.

CritterTrust is a marketplace platform that helps you find, communicate with, and pay independent pet sitters (“Sitters”). We are not a pet sitting service. Sitters are independent businesses, not CritterTrust employees. CritterTrust neither directs nor controls Sitters. When you book a Sitter, the agreement to provide pet sitting services is between you and Sitter — not between you and CritterTrust.

This Agreement includes a binding arbitration clause and a class action waiver in Section 15. By agreeing to this Agreement, you waive your right to a jury trial and your right to participate in class actions against CritterTrust, except as specifically provided. Please read Section 15 carefully.

1. Eligibility

To use CritterTrust as an Owner, you acknowledge, certify and agree:

If you are a parent or legal guardian booking on behalf of a minor’s pet, you accept this Agreement on the minor’s behalf and remain responsible for all activity on the account.

2. The CritterTrust Platform

CritterTrust provides software that helps you:

CritterTrust is free for Owners. You do not pay CritterTrust any subscription fees, service fees, or commission to use the Platform. Sitters pay CritterTrust subscription fees, which is how CritterTrust funds the Platform.

You may pay tips to Sitters at your discretion through the Platform. Tips go entirely to the Sitter; CritterTrust takes no portion of tips.

3. Your Account

When you create an Owner account, you acknowledge, certify and agree that:

You may have only one active Owner account. CritterTrust may, at our sole discretion, refuse to maintain or terminate Owner accounts where we reasonably believe these requirements are not met.

4. Booking Sitters

Direct contracting with Sitters. When you book a Sitter through CritterTrust, the agreement to provide pet sitting services is between you and the Sitter directly. CritterTrust is not a party to that agreement. CritterTrust does not employ, direct or control Sitters, supervise visits, or guarantee any outcome.

You and the Sitter are responsible for:

Booking confirmation. A booking is confirmed only when the Sitter accepts the booking request. Until the Sitter accepts, the booking is a request, not a contract. The Sitter has the right to decline any booking request.

Cancellations. Cancellation policies vary by Sitter. The Sitter’s cancellation policy will be visible at the time of booking. CritterTrust does not directly or indirectly enforce cancellation fees.

Your responsibilities to Sitters. When booking a Sitter, you agree to:

5. Payments

How payments work. When you pay a Sitter through CritterTrust, payments are processed by Stripe, Inc. through Stripe Connect. The funds flow from your payment method directly to the Sitter’s Stripe Connect account. CritterTrust does not custody, hold, or control these funds at any time.

Your payment relationship in this case is with Stripe and the Sitter, governed by Stripe’s separate terms (https://stripe.com/legal/end-users) and your agreement with the Sitter.

Saved payment methods. If you save a payment method to your account, you authorize CritterTrust and Stripe to charge that payment method for invoices you approve. You may remove a saved payment method at any time through your account settings.

Off-platform payments. Sitters may, at their discretion, accept payments outside CritterTrust (cash, Venmo, Zelle, check, etc.). When you pay a Sitter outside the platform, CritterTrust does not facilitate, process, track, or guarantee the payment, and our platform protections (such as receipt records or dispute logging) do not apply.

Refunds. Refunds for Sitter services, if any, are between you and the Sitter directly. CritterTrust does not issue refunds for Sitter services. If you have a payment dispute, you may:

1. Address it directly with the Sitter

2. If unresolved, dispute the charge through your card issuer (a “chargeback”)

3. Disputes between you and a Sitter are governed by Stripe’s chargeback process and the Sitter’s records

Tips. Tips you choose to add to a payment are paid in full to the Sitter. CritterTrust takes no portion of tips.

Authorization. By providing a payment method, you authorize CritterTrust and Stripe to charge that payment method for amounts you approve through the Platform (including invoices you pay and tips you select).

6. Trust, Verification, and Sitter Independence

Background checks. CritterTrust requires Sitters to complete a background check before their public profile becomes visible to Owners. The background check is performed by an independent third-party consumer reporting agency under the Fair Credit Reporting Act. CritterTrust receives only the pass/fail status and does not have access to underlying records.

A passed background check is a baseline screening, not an endorsement. It does not mean that CritterTrust has personally vetted, supervised, trained, or endorsed any Sitter. To the contrary, and as set forth more fully in Section 12 below, CritterTrust explicitly disclaims, to the fullest extent allowable by law, any and all warranties and representations regarding Sitter, his or her qualifications, background, services, conduct, performance, character and/or actions. You are responsible for evaluating Sitters and making your own informed decisions. We encourage you to:

Sitter independence. Sitters are independent businesses, not CritterTrust employees. Each Sitter sets their own prices, schedule, services, and policies. CritterTrust does not direct, control, or supervise the manner in which Sitters perform services. Sitters are solely responsible for their own conduct and the services they provide.

No guarantee. CritterTrust does not guarantee the conduct, performance, qualifications, or character of any Sitter. Background checks, identity verification, and the Platform’s other features are tools that help you make informed decisions; they do not substitute for your own judgment.

7. Reviews

After a completed booking, you may leave a review of the Sitter. Reviews help other Owners make informed booking decisions and help Sitters build their professional reputation.

Honest reviews. Reviews must reflect your honest experience with the Sitter. They must not contain:

CritterTrust may, in our sole discretion, remove reviews and suspend and/or terminate Owner accounts for violations of this Agreement .

Sitter responses. Sitters may publicly respond to reviews. Their responses are subject to the same standards.

No retaliation by Sitters. Sitters are prohibited from retaliating against you for leaving an honest review. If you experience retaliation, please contact support@crittertrust.com.

Reviews are not a substitute for action. If a Sitter’s conduct causes you serious concern, please report the incident to CritterTrust at safety@crittertrust.com and, where appropriate, to local authorities. A negative review is not a substitute for reporting serious safety issues.

8. Owner Conduct

You affirm, acknowledge and agree to use the CritterTrust Platform in good faith and to:

CritterTrust may suspend or terminate Owner accounts for violations of this Agreement.

9. Pet Information and Photos

Information you provide. When you provide pet information (name, species, breed, photo, behavioral notes, medical information, etc.), you authorize CritterTrust to share that information with Sitters you book to enable them to provide care. Pet information is not made public on the Platform.

Photos in report cards. Sitters take photos of your pet during visits and share them with you through the report card feature. The photos in your report cards are yours. You may save, print, share, and use them as you wish. The Sitter does not have the right to use those photos for marketing or any other purpose without your express written permission.

Owner content license. You retain ownership of content you provide to CritterTrust (pet profiles, messages, etc.). You grant CritterTrust a non-exclusive, royalty-free, worldwide license to use that content for the purposes of operating, promoting, and improving the Platform. This license ends when you delete the content or your account, except for content already shared with Sitters (which they retain for their service records) and aggregate, non-identifying analytics.

10. Privacy

CritterTrust’s collection and use of personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Platform, you agree to the data practices described in the Privacy Policy.

You agree to comply with all applicable privacy laws when handling Sitter information you receive through the Platform. You will not use Sitter contact information for any purpose other than communicating about pet care.

11. CritterTrust’s Role and Disclaimers

CritterTrust is a platform, not a pet care provider.

CritterTrust does not employ, supervise, train, certify, or guarantee the performance of any Sitter. We provide background checks, identity verification, and a venue for Owners and Sitters to find each other. We do not:

Sitter conduct. Sitters are solely responsible for their own conduct and the services they provide. CritterTrust is not responsible for any act, omission, error, negligence, or misconduct of any Sitter.

Owner contracts directly with Sitters. When you book a Sitter, the resulting agreement is between you and the Sitter. CritterTrust is not a party to this agreement.

Platform availability. CritterTrust will use commercially reasonable efforts to keep the Platform operational but does not guarantee uninterrupted, error-free, or perpetually available service. Scheduled maintenance, outages, third-party failures, and force majeure events may interrupt service.

CRITTERTRUST DOES NOT PROVIDE PET SITTING SERVICES, AND CRITTERTRUST DOES NOT EMPLOY SITTERS. IT IS UP TO THE SITTER TO DECIDE WHETHER OR NOT TO OFFER PET SITTING SERVICES TO AN OWNER CONTACTED THROUGH THE CRITTERTRUST PLATFORM, AND IT IS UP TO THE OWNER TO DECIDE WHETHER OR NOT TO ACCEPT PET SITTING SERVICES FROM ANY SITTER CONTACTED THROUGH THE CRITTERTRUST PLATFORM. WE CANNOT ENSURE THAT A SITTER OR OWNER WILL COMPLETE AN ARRANGED PET SITTING SERVICE. WE HAVE NO CONTROL OVER THE QUALITY OR SAFETY OF THE PET SITTING SERVICE THAT OCCURS BETWEEN A SITTER AND AN OWNER. ANY SAFETY-RELATED FEATURE, PROCESS, POLICY, STANDARD, OR OTHER EFFORT UNDERTAKEN BY CRITTERTRUST IS NOT AN INDICATION OF ANY EMPLOYMENT OR AGENCY RELATIONSHIP WITH ANY SITTER OR OWNER.

THE CRITTERTRUST PLATFORM IS PROVIDED ON AN “AS IS” BASIS AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE DO NOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE CRITTERTRUST PLATFORM, INCLUDING THE ABILITY TO PROVIDE OR RECEIVE PET SITTING SERVICES AT ANY GIVEN LOCATION OR TIME. CRITTERTRUST RESERVES THE RIGHT, FOR EXAMPLE, TO LIMIT OR ELIMINATE ACCESS TO THE CRITTERTRUST PLATFORM IN SPECIFIC GEOGRAPHIC AREAS AND/OR AT SPECIFIC TIMES. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

WE DO NOT WARRANT THAT YOUR USE OF THE CRITTERTRUST PLATFORM WILL BE ACCURATE, COMPLETE, RELIABLE, SAFE, CURRENT, SECURE, UNINTERRUPTED, ALWAYS AVAILABLE, OR ERROR-FREE, OR WILL MEET YOUR REQUIREMENTS, THAT ANY DEFECTS IN THE CRITTERTRUST PLATFORM WILL BE CORRECTED, OR THAT THE CRITTERTRUST PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DISCLAIM LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, CONNECTIVITY, AVAILABILITY, ACCURACY, COMPLETENESS, AND RELIABILITY OF THE CRITTERTRUST PLATFORM. YOU ARE RESPONSIBLE AT ALL TIMES FOR YOUR CONDUCT AND THE CONSEQUENCES OF YOUR CONDUCT WHILE USING THE CRITTERTRUST PLATFORM.

WE CANNOT GUARANTEE THAT EACH SITTER OR OWNER IS WHO HE OR SHE CLAIMS TO BE. PLEASE USE COMMON SENSE WHEN USING THE CRITTERTRUST PLATFORM, INCLUDING LOOKING AT THE PHOTOS OF THE SITTER OR OWNER, INCLUDING PETS, YOU HAVE MATCHED WITH TO MAKE SURE IT IS THE SAME INDIVIDUAL YOU SEE IN PERSON. PLEASE NOTE THAT THERE ARE ALSO RISKS OF DEALING WITH UNDERAGE PERSONS OR PEOPLE ACTING UNDER FALSE PRETENSE, AND WE DO NOT ACCEPT RESPONSIBILITY OR LIABILITY FOR ANY CONTENT, COMMUNICATION OR OTHER USE OR ACCESS OF THE CRITTERTRUST PLATFORM BY UNAPPROVED PERSONS UNDER THE AGE OF 18 IN VIOLATION OF THIS AGREEMENT. WE ENCOURAGE YOU TO COMMUNICATE DIRECTLY WITH EACH POTENTIAL SITTER OR OWNER PRIOR TO ENGAGING IN AN ARRANGED PET SITTING SERVICE.

CRITTERTRUST IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE CRITTERTRUST PLATFORM. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE DO NOT PROCURE INSURANCE FOR, NOR ARE WE RESPONSIBLE FOR, PERSONAL BELONGINGS AND PERSONAL SAFETY OF SITTERS OR OWNERS. BY USING THE CRITTERTRUST PLATFORM, YOU AGREE TO ACCEPT SUCH RISKS AND AGREE THAT CRITTERTRUST IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF USERS ON THE CRITTERTRUST PLATFORM OR PARTICIPATING IN THE PET SITTING SERVICES.

YOU ARE RESPONSIBLE FOR THE USE OF YOUR USER ACCOUNT AND CRITTERTRUST EXPRESSLY DISCLAIMS ANY LIABILITY ARISING FROM THE UNAUTHORIZED USE OF YOUR USER ACCOUNT.

IT IS POSSIBLE FOR OTHERS TO OBTAIN INFORMATION ABOUT YOU THAT YOU PROVIDE, PUBLISH OR POST TO OR THROUGH THE CRITTERTRUST PLATFORM (INCLUDING ANY PROFILE INFORMATION YOU PROVIDE), SEND TO OTHER USERS, OR SHARE DURING THE PET SITTING SERVICES, AND TO USE SUCH INFORMATION TO HARASS OR HARM YOU. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION THAT YOU DISCLOSE TO OTHER USERS ON THE CRITTERTRUST PLATFORM OR THROUGH THE PET SITTING SERVICES. PLEASE CAREFULLY SELECT THE TYPE OF INFORMATION THAT YOU POST ON THE CRITTERTRUST PLATFORM OR RELEASE TO OTHERS. WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER USERS (INCLUDING UNAUTHORIZED USERS, OR “HACKERS”).

OPINIONS, ADVICE, STATEMENTS, OFFERS, OR OTHER INFORMATION OR CONTENT CONCERNING CRITTERTRUST OR MADE AVAILABLE THROUGH THE CRITTERTRUST PLATFORM, BUT NOT DIRECTLY BY US, ARE THOSE OF THEIR RESPECTIVE AUTHORS, AND SHOULD NOT NECESSARILY BE RELIED UPON. SUCH AUTHORS ARE SOLELY RESPONSIBLE FOR SUCH CONTENT. UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION OR OTHER CONTENT POSTED BY THIRD PARTIES, WHETHER ON THE CRITTERTRUST PLATFORM OR OTHERWISE. WE RESERVE THE RIGHT, BUT WE HAVE NO OBLIGATION, TO MONITOR THE MATERIALS POSTED ON THE CRITTERTRUST PLATFORM AND REMOVE ANY SUCH MATERIAL THAT IN OUR SOLE OPINION VIOLATES, OR IS ALLEGED TO VIOLATE, THE LAW OR THIS AGREEMENT OR WHICH MIGHT BE OFFENSIVE, ILLEGAL, OR THAT MIGHT VIOLATE THE RIGHTS OF, HARM, OR THREATEN THE SAFETY OF USERS OR OTHERS.

LOCATION DATA PROVIDED BY THE CRITTERTRUST PLATFORM IS FOR BASIC LOCATION PURPOSES ONLY AND IS NOT INTENDED TO BE RELIED UPON IN SITUATIONS WHERE PRECISE LOCATION INFORMATION IS NEEDED OR WHERE ERRONEOUS, INACCURATE OR INCOMPLETE LOCATION DATA MAY LEAD TO DEATH, PERSONAL INJURY, OR PROPERTY OR ENVIRONMENTAL DAMAGE. NEITHER CRITTERTRUST, NOR ANY OF ITS CONTENT PROVIDERS, GUARANTEES THE AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF LOCATION DATA TRACKED OR DISPLAYED BY THE CRITTERTRUST PLATFORM. ANY OF YOUR PERSONAL INFORMATION, INCLUDING GEOLOCATIONAL DATA, YOU UPLOAD, PROVIDE, OR POST ON THE CRITTERTRUST PLATFORM MAY BE ACCESSIBLE TO CRITTERTRUST AND CERTAIN USERS OF THE CRITTERTRUST PLATFORM.

CRITTERTRUST ADVISES YOU TO USE THE CRITTERTRUST PLATFORM WITH A DATA PLAN WITH UNLIMITED OR VERY HIGH DATA USAGE LIMITS, AND CRITTERTRUST SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY FEES, COSTS, OR OVERAGE CHARGES ASSOCIATED WITH ANY DATA PLAN YOU USE TO ACCESS THE CRITTERTRUST PLATFORM.

THIS PARAGRAPH APPLIES TO ANY VERSION OF THE CRITTERTRUST PLATFORM THAT YOU ACQUIRE FROM THE APPLE APP STORE. THIS AGREEMENT IS ENTERED INTO BETWEEN YOU AND CRITTERTRUST. APPLE, INC. (“APPLE”) IS NOT A PARTY TO THIS AGREEMENT AND SHALL HAVE NO OBLIGATIONS WITH RESPECT TO THE CRITTERTRUST PLATFORM. CRITTERTRUST, NOT APPLE, IS SOLELY RESPONSIBLE FOR THE CRITTERTRUST PLATFORM AND THE CONTENT THEREOF AS SET FORTH HEREUNDER. HOWEVER, APPLE AND APPLE’S SUBSIDIARIES ARE THIRD-PARTY BENEFICIARIES OF THIS AGREEMENT. UPON YOUR ACCEPTANCE OF THIS AGREEMENT, APPLE SHALL HAVE THE RIGHT (AND WILL BE DEEMED TO HAVE ACCEPTED THE RIGHT) TO ENFORCE THIS AGREEMENT AGAINST YOU AS A THIRD-PARTY BENEFICIARY THEREOF. THIS AGREEMENT INCORPORATES BY REFERENCE APPLE’S LICENSED APPLICATION END USER LICENSE AGREEMENT, FOR PURPOSES OF WHICH, YOU ARE “THE END-USER.” IN THE EVENT OF A CONFLICT IN THE TERMS OF THE LICENSED APPLICATION END USER LICENSE AGREEMENT AND THIS AGREEMENT, THE TERMS OF THIS AGREEMENT SHALL CONTROL.

SITTERS AND OWNERS MAY ALSO USE GOOGLE MAPS WHILE USING THE CRITTERTRUST PLATFORM. IN EITHER CASE, YOU AGREE THAT GOOGLE MAY COLLECT YOUR LOCATION DATA WHEN THE CRITTERTRUST PLATFORM IS RUNNING IN ORDER TO PROVIDE AND IMPROVE GOOGLE’S SERVICES, THAT SUCH DATA MAY ALSO BE SHARED WITH CRITTERTRUST IN ORDER TO IMPROVE ITS OPERATIONS, AND THAT GOOGLE’S TERMS AND PRIVACY POLICY WILL APPLY TO THIS USAGE.

CRITTERTRUST SHALL NOT BE IN BREACH OF THIS AGREEMENT NOR LIABLE FOR FAILURE OR DELAY IN PERFORMING OBLIGATIONS UNDER THIS AGREEMENT IF SUCH FAILURE OR DELAY RESULTS FROM EVENTS, CIRCUMSTANCES OR CAUSES BEYOND ITS REASONABLE CONTROL INCLUDING (WITHOUT LIMITATION) NATURAL DISASTERS OR ACTS OF GOD; LABOR DISPUTES OR STOPPAGES; WAR; GOVERNMENT ACTION; EPIDEMIC OR PANDEMIC; CHEMICAL OR BIOLOGICAL CONTAMINATION; STRIKES; RIOTS; ACTS OF DOMESTIC OR INTERNATIONAL TERRORISM; QUARANTINES; NATIONAL OR REGIONAL EMERGENCIES; OR ANY OTHER CAUSE, WHETHER SIMILAR IN KIND TO THE FOREGOING OR OTHERWISE, BEYOND THE PARTY’S REASONABLE CONTROL. ALL SERVICE DATES UNDER THIS AGREEMENT AFFECTED BY FORCE MAJEURE SHALL BE TOLLED FOR THE DURATION OF SUCH FORCE MAJEURE. THE PARTIES HEREBY AGREE, WHEN FEASIBLE, NOT TO CANCEL BUT RESCHEDULE THE PERTINENT OBLIGATIONS AS SOON AS PRACTICABLE AFTER THE FORCE MAJEURE CONDITION CEASES TO EXIST.

12. Indemnification

You acknowledge and agree to indemnify and hold harmless and, at CritterTrust’s election, defend CritterTrust including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective members, managers, officers, employees, agents, and/or shareholders (collectively, the “Indemnified Parties”) from and against any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the CritterTrust Platform and participation in pet sitting services, including: (A) your breach of this Agreement or the documents it incorporates by reference; (B) your violation of any law or the rights of a third party, including, Sitters, as a result of your own interaction with such third party; (C) any allegation that any materials or Personal Information that you submit to us or transmit through the CritterTrust Platform or to us infringes, misappropriates, or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (D) your ownership, harboring, or control of a pet, including your role in the provision of pet sitting services as an Owner; and/or (E) any other activities in connection with the CritterTrust Platform or pet sitting services. This indemnity shall be applicable without regard to the negligence of any party, including any Indemnified Party. You will not, without CritterTrust’s prior written consent, agree to any settlement on behalf of any Indemnified Party which includes either the obligation to pay any monetary amounts, or any admissions of liability, whether civil or criminal, on the part of any Indemnified Party.

13. Limitation of Liability

To the fullest extent permitted by law:

IN NO EVENT WILL CRITTERTRUST, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “CRITTERTRUST” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE CRITTERTRUST PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE CRITTERTRUST PLATFORM, PET SETTING SERVICES, OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE CRITTERTRUST PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE PET SETTING SERVICES WITH SITTERS, BUT YOU AGREE THAT CRITTERTRUST HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY PET SETTING SERVICES SET FORTH IN THIS AGREEMENT. FOR CLARITY AND WITHOUT LIMITING THE FOREGOING, CRITTERTRUST HAS NO RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON PET SETTING SERVICES SET FORTH IN THIS AGREEMENT OR ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU, SITTERS AND ANY THIRD-PARTY PROVIDER. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

CritterTrust’s total cumulative liability to you for any claim arising out of or related to this Agreement or the Platform shall not exceed one hundred U.S. dollars ($100). Because Owners do not pay CritterTrust subscription fees, this fixed amount represents the agreed-upon outer limit of CritterTrust’s liability to Owners.

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and whether or not CritterTrust has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, in which case the foregoing limitations apply to the maximum extent permitted by law.

Important: This limit does not apply to claims you may have against a Sitter directly. CritterTrust’s liability cap does not limit your separate ability to pursue claims against a Sitter for harm caused by the Sitter.

14. Intellectual Property, Trademarks and Copyrights

The CritterTrust Platform, including but not limited to, its graphics, logos, designs, page headers, button icons, scripts, and service names are the trademarks or trade dress of CritterTrust in the United States. These trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, keyword advertisements, or email addresses, or in connection with any product or pet sitting service in any manner that is likely to cause confusion.

You should assume all Content and material made available on the CritterTrust Platform is protected by copyright law. Aside from user-submitted Content, all other materials and other information on the CritterTrust Platform, including, but not limited to, all text, graphics, logos, icons, images, audio and video clips, downloads, data compilations and software are the exclusive property of CritterTrust and/or its licensors and are protected by all United States copyright laws.

15. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully. It limits your legal rights.

15.1 Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy or claim, past, present, or future, between you and CritterTrust, including without limitation any dispute or claim related to or arising out of this Agreement (“Dispute”), you and CritterTrust may attempt to negotiate any Dispute informally (the “Informal Negotiations”) before initiating any arbitration or court proceeding. Such Informal Negotiations will commence upon written notice. Your address for any notices under this Section is your physical address that you have provided to CritterTrust. CritterTrust ’s address for such notices is: 1633 Graceland Drive, Fairborn, Ohio 45324.

15.2 Arbitration. If a Dispute is not resolved through Informal Negotiations, you and CritterTrust agree to resolve any and all Disputes (except those Disputes expressly excluded below) through final and binding arbitration (“Arbitration Agreement”). This Arbitration Agreement shall be governed by the Federal Arbitration Act and evidences a transaction involving commerce. The arbitration will be commenced and conducted before a single arbitrator under the Consumer Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”), which are available at the AAA website (www.adr.org). Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules. CritterTrust will pay any portion of those fees that exceeds what you would have paid to file in court, where required by law. Each party will pay the fees for his/her or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law. The arbitrator will make a decision in writing. Additionally, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. However, the preceding sentence shall not apply to the “Class Action Waiver” described in Section 15.4 below.

15.3 Excluded Disputes. You and CritterTrust agree that the following Disputes are excluded from this Arbitration Agreement: (1) any Dispute seeking to enforce or protect, or concerning the validity of, any of your or our intellectual property rights; (2) individual claims in small claims court; (3) any claim that an applicable federal statute expressly states cannot be arbitrated; and (4) any claim for injunctive relief.

15.4 WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION. To fullest extent permitted by applicable law, You and CritterTrust agree to bring any Dispute in arbitration on an individual basis only, and not as a class or collective action. There will be no right or authority for any Dispute to be brought, heard or arbitrated as a class or collective action (“Class Action Waiver”). Regardless of anything else in this Arbitration Agreement and/or the applicable AAA Rules, the interpretation, applicability, enforceability or formation of the Class Action Waiver may only be determined by a court and not an arbitrator.

15.5 Rules/Standards Governing Arbitration Proceeding. A party who wishes to arbitrate a Dispute covered by this Arbitration Agreement must initiate an arbitration proceeding no later than the expiration of the statute of limitations that applicable law prescribes for the claim asserted. The arbitrator shall apply the statute of limitations that would have applied if the Dispute had been brought in court. The arbitrator may award any remedy to which a party is entitled under applicable law, but remedies shall be limited to those that would be available to a party in their individual capacity, and no remedies that otherwise would be available to an individual under applicable law will be forfeited. The arbitrator is without authority to apply any different substantive law. The parties have the right to conduct adequate discovery and present witnesses and evidence as needed to present their cases and defenses in accordance with the AAA Rules, and any dispute in this regard shall be decided by the arbitrator. The arbitration will be conducted by telephone, video, or written submissions where possible. If an in-person hearing is required, it will be held in Greene County, Ohio, or another location mutually agreed by the parties. A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator’s decision/award.

15.6 Severability. You and CritterTrust agree that if any portion of this Section entitled “Dispute Resolution — Binding Arbitration and Class Action Waiver” is found illegal or unenforceable, that portion will be severed, and the remainder of this Section will be given full force and effect.

This Section 15 does not apply to claims you may have against Sitters directly. Disputes between you and a Sitter are between you and the Sitter and are governed by your separate agreement with that Sitter. This Section 15 applies only to disputes between you and CritterTrust.

15.7 Right to opt out. You may opt out of this Arbitration Agreement by sending written notice to legal@crittertrust.com within 30 days of first agreeing to this Agreement. The notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of this Agreement.

15.8 Survival. This Section 15 survives termination of this Agreement and your account.

16. Suspension and Termination

Your right to terminate. You may terminate your Owner account at any time through your account settings or by emailing support@crittertrust.com. Your existing booking commitments to Sitters survive termination — termination does not relieve you of obligations to pay Sitters for services already rendered or to honor existing booking agreements.

CritterTrust’s right to suspend or terminate. CritterTrust may suspend or terminate your account, with or without notice, if we reasonably believe that:

Effect of termination. Upon termination:

17. Changes to this Agreement

CritterTrust may update this Agreement from time to time. When we do, we will:

If you do not agree to updated Agreement, you may terminate your account before the new Terms take effect. Continuing to use the platform after the new Agreement takes effect constitutes your acceptance of the new Agreement.

18. Veteran-Owned Status

CritterTrust, LLC is a veteran-owned business. This designation appears on the platform and on our marketing materials. It is not a representation about any Sitter’s veteran status, military service, or background.

19. General Provisions

Governing law. This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-laws principles. The Federal Arbitration Act governs the arbitration provisions in Section 15.

Venue. Subject to Section 15, any dispute that proceeds in court (e.g., the small claims or injunctive-relief exceptions) shall be brought exclusively in the state or federal courts located in Greene County, Ohio, and you consent to the personal jurisdiction of those courts.

Severability. If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full force.

No waiver. A failure or delay by CritterTrust in enforcing any provision is not a waiver.

Assignment. You may not assign this Agreement without CritterTrust’s written consent. CritterTrust may assign this Agreement in connection with a merger, acquisition, sale, or other corporate transaction.

Entire agreement. This Agreement, together with the Privacy Policy and any other policies referenced, constitute the entire agreement between you and CritterTrust and supersede all prior agreements.

Force majeure. Neither party will be liable for any failure to perform due to events beyond reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, and infrastructure outages.

Notices. CritterTrust may provide notices to you by email at the address associated with your account, by posting on the Platform, or by any other reasonable means. You may provide notices to CritterTrust at legal@crittertrust.com.

Contact.

CritterTrust, LLC

1633 Graceland Drive

Fairborn, Ohio 45324

legal@crittertrust.com

support@crittertrust.com (general support)

safety@crittertrust.com (safety concerns)

End of Owner Terms of Service v1.0

4897-2079-7371, v. 1