Answering booking requests
When an owner books you through your page, the booking waits for you to confirm or decline it. Nothing is on your calendar until you do.
When a request comes in
You'll get an email and a notification: New booking request from the owner's name.
In the app, go to Today. A card under Needs attention says how many requests are waiting — tap it to open Booking requests.
That card is the way in. Booking requests doesn't have its own tab or menu item, so the Today screen is where to look. The card is there whenever a request is waiting, and the Pending count at the top of Today shows how many.
What a request shows
- the owner's name and email address
- the service, and the date and time — or every date, if they asked for more than one
- roughly where it is: "about 3 miles away" and the city. You get the exact address once you confirm.
- the price
- their pets, with any alert the owner has added
- the owner's note to you
The app also warns you if the booking overlaps one you've already confirmed, if another request wants the same time, or if it would take you past how many you usually take at once. The warnings are there to help you decide; they don't stop you confirming.
Confirming
Tap Confirm.
- More than one date? Every date starts ticked. Untick any you can't do, and the button changes to, for example, Confirm 2 of 3 dates. The dates you untick are declined.
- Want these days to yourself? Tick Take nothing else during this booking, and your page stops offering those dates to anyone else. It clears when the booking ends, and the owner isn't told.
- If the booking takes you past your usual limit for that service, the app asks if you want to take it anyway. That limit only decides what owners are offered — you can always say yes.
The owner gets an email, and a message appears in your conversation with them. The booking moves to your Calendar, and on the day it shows on Today.
On Starter?
Starter covers 5 active bookings at a time. A trip with several dates counts as one, and a booking stops counting once it's over. At the limit, the request stays in your list until one finishes — or you can move to Pro, which has no limit. See Starter and Pro.
Declining
Tap Decline (or Decline all for a request with several dates). You can pick a reason — not available, outside your service area, can't take this kind of pet, already fully booked — or write your own, or leave it blank.
The owner gets an email, with your reason if you gave one.
If you don't answer
A request you haven't answered expires once its time has passed. A note in your conversation with the owner says so.
If you need to cancel later
Open the booking from Calendar and tap Cancel this visit. You'll be asked for a reason, which goes to the owner by email along with the cancellation.