All help topics Help home

Start here

Set up your business

Bookings

Visits

Clients and messages

Getting paid

Plan and account

Questions

Help Visits

Doing a visit

Check in when you arrive, add photos while you're there, then check out and send a report card. The owner can follow along the whole time.

Before the visit

  • The evening before, you get an email listing tomorrow's bookings. It's only sent on days you have something booked. You can turn it off in Profile & settings under Daily schedule email.
  • About an hour before each visit, you get a short "Coming up" email.

Check in

On the day, open Today. Your visits are listed under Today's visits. Tap the one you're starting, then tap 📍 GPS Check-in.

  • The app asks to use your location. Allowing it lets the owner see where you checked in on a map. If you don't allow it, or your phone can't get a fix, you're still checked in — just without the map pin.
  • Check in from Today. Opening the same booking from the Calendar shows its details, not the check-in button.

The visit shows ● LIVE on Today, and the owner's app shows it's under way.

During the visit

A timer shows how long you've been there. On a stay, it shows the day instead — "Day 2 of 5".

Adding photos

Tap 📷 Add photos, then Take photo or Choose from library. When you're done, tap Done to save them to the visit — going back without tapping Done doesn't save them. Saved photos show up in the owner's app straight away.

Add your photos before you check out. Once the visit is complete, photos can't be added, and a saved photo can't be removed.

You can message the owner at any time from your conversation with them.

Check out

Tap Complete visit. The app records the time and your location, and makes a map showing where you checked in and out.

A visit stays in progress until you tap Complete visit — it doesn't close on its own — so don't forget this step.

Send the report card

The report card opens as soon as you check out.

  1. Pick how the pet was: Happy, Tired, Playful, Anxious, Hungry, Sleepy, Great or Calm. Choosing one is required.
  2. Add a personal note if you like.
  3. Tap Send report card.

The owner gets an email with the mood, your note, your check-in and check-out times, the map, and a link to the photos — plus a notification. Sending the report card is also what lets the owner leave you a review.

Changing a report card

Go to Clients, tap the client, then tap the visit under Visit history. Tap 📋 Edit report card to change the mood or note. Each time you send it again, the owner gets another email with the update.

If you haven't checked in

If a visit's start time passes and you haven't checked in, you get an email and a notification asking if you made it. If there's still no check-in, the owner is told too. Messaging the owner gives you a little more time, but doesn't stop the alert — check in as soon as you're there.