All help topics Help home

Start here

Set up your business

Bookings

Visits

Clients and messages

Getting paid

Plan and account

Questions

Help Plan and account

Starter and Pro

There are two plans, and neither takes a percentage of what you charge. Starter is free. Pro is $30 a month and adds to Starter — it never takes anything away.

What each plan includes

Starter Pro
Price Free $30 a month, no contract
Your booking page, clients, messages ✓ ✓
Invite your clients by email ✓ ✓
Check-ins, photos and report cards ✓ ✓
Invoices, card payments, payment records and download ✓ ✓
At a glance ✓ ✓
Active bookings at a time Up to 5 No limit
Cover photo on your booking page — ✓
Listed ahead of Starter sitters — ✓
Income breakdown — ✓
Trip log (miles to each client) — ✓

Your clients, prices, booking page, invoices and payment records are yours on both plans.

Starter's 5-booking limit

An active booking is one you've confirmed that hasn't finished yet. A trip with several dates counts as one. Once a booking is over, it stops counting.

If you're at 5 and confirm another request, the app tells you you're at your limit. The request stays in your list, and you can confirm it once one of your bookings finishes — or move to Pro.

Pro trials

Founding Sitters get a free month of Pro. You're never charged when a trial ends — you move back to Starter unless you've subscribed. Profile & settings shows how many days are left.

Subscribing

In More → Profile & settings, tap the Pro badge near the top, then Subscribe — $30/month. You can also get there from See what Pro includes on any Pro feature. Payment is through Stripe's secure checkout.

On a trial, scroll to Subscription in Profile & settings and tap Free trial of Pro to subscribe.

Cancelling or changing your card

In Profile & settings, scroll to Subscription and tap CritterTrust Pro. That opens Stripe's billing page, where you can cancel, update your card or see your invoices. If you cancel, you keep Pro until the end of the period you've paid for.

Moving back to Starter

  • Bookings you've already confirmed stay confirmed. The 5-booking limit applies when you confirm new ones.
  • Your cover photo is hidden from your page but kept. It comes back if you subscribe again.
  • Income breakdown and the trip log are locked, but your payments and visits are all still there.